1. Subscription-Based Software Services

FlowProTools provides cloud-based software services through a subscription model. Customers receive access to workflow management, task tracking, automation, invoicing, and collaboration tools through our online platform.

Due to the digital nature of our services, refund eligibility may be limited once platform access has been granted.

2. Eligibility for Refunds

You may request a refund in the following situations:

1. Duplicate payment made by mistake.
2. Billing error or unauthorized transaction (subject to verification).
3. Technical issue that prevents access to the platform and cannot be resolved within a reasonable timeframe.
4. Subscription purchased in error and reported promptly after the transaction.

3. Non-Refundable Situations

Refunds are generally not available in the following cases:

1. Change of mind after purchasing a subscription.
2. Failure to use the platform after purchase.
3. Issues resulting from incorrect information provided by the customer.
4. Violation of our Terms of Service.

4. Subscription Policy

For subscription-based services:

1. Subscriptions can be canceled at any time from the user account settings.
2. Cancellation stops future billing.
3. No partial refunds are issued for unused time in an active billing period.
4. Access to the platform remains active until the end of the current billing cycle.

5. Refund Request Process

To request a refund, please contact our support team and provide:

1. Full name
2. Account email address
3. Transaction or order reference
4. Date of purchase
5. Reason for the refund request

Refund requests are typically reviewed within 3 to 7 business days.

6. Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, card issuer, or payment provider.

7. Chargebacks

Before initiating a chargeback, customers are encouraged to contact our support team so we can review and resolve the issue directly.

Unauthorized chargebacks may result in account suspension.

8. Contact Us

For refund requests or billing-related inquiries, please contact us through the official support channels listed on the FlowProTools website.